Refund policy

Change of mind / right of withdrawal

You may notify us that you wish to withdraw from your purchase within 14 days of receiving your order, where this right applies under applicable consumer law.

To request a return, contact us at [EMAIL] before sending anything.

You must return the product within 14 days of notifying us of your decision to withdraw. You are responsible for the direct cost of return shipping unless applicable law provides otherwise.

Returns must be sent to:

[RETURN ADDRESS]

We may withhold your refund until we have received the returned product or you have provided evidence that it has been sent back, whichever occurs first.

Once the applicable return requirements have been satisfied, we will refund the amounts due using your original payment method, including standard outbound delivery costs where required by applicable law.

You may inspect the product as reasonably necessary to establish its nature, characteristics and functioning. You may be responsible for any reduction in value resulting from handling beyond what is necessary for that purpose.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, contact us at [EMAIL] as soon as possible with your order number and details of the issue. We may request photos or other reasonable information to help us assess the problem.

Depending on the circumstances and your rights under applicable consumer law, we will arrange an appropriate remedy, which may include replacement, repair, refund or another legally required solution.

If a return is required because the product is faulty, damaged or incorrect, we will provide return instructions and you will not be charged the applicable return shipping costs.

Please do not dispose of or return the product until you have received instructions from us.

Your statutory rights

Nothing in this policy limits or excludes any rights or legal guarantees you may have under the mandatory consumer laws applicable to your purchase.